A subscription is the best way to experience PetLab Co. and all of our great products! As a subscription customer, all products are available at a discounted price. Plus, we know that every dog is different, which is why you have the option to receive your product every month, or every two months – depending on what suits you best.

If you would like to amend your subscription all you need to do is submit your request via this link here, and a customer service agent will be in touch to confirm the update in 24-48 hours.

If you would like to change the items in your subscription, then all you need to do is fill out our customer service contact form. Delivery frequency updates can be requested via the order management link, which you can find here.

Your subscription charge date will depend upon the date on which your subscription purchase was made. We will always endeavour to take payment on the same day each month.

If you would like to change your subscription payment method then you can do so by contacting customer support via the contact form here, providing details of your request to change your subscription payment method.

Our accounts portal for subscribers will allow you to easily adjust shipping schedules and edit/cancel any of your subscriptions. You can click here and register for an account (if you haven’t already) with the email you used for your purchase.

Please note: you don’t automatically create an account by subscribing to a product. If it’s the first time you are seeing the sign-up/login page then you probably haven’t created your account yet. If you haven’t already, please click here to register an account.

Once you’re logged in to the My Account page, you will find your currently active subscriptions. Click Edit Subscription on the one you would like to manage.

You can remove your add-ons at the top of your subscription settings, as well as change the frequency of your deliveries. To pause your subscription, click on the button next to ‘Pause subscription for a month’, this option will automatically reset after a month.

To cancel your subscription, go to the bottom of your subscription settings and choose ‘Cancel Your Deliveries’ under ‘Stop your regular deliveries’.

However, when you cancel your subscription, you’ll lose access to discounted products, free gifts, early access to new products, and, most importantly, your pet will stop their supplement intake! We do however understand that it is important to be able to cancel or amend your subscription at any time.