Terms & Conditions

Last updated: September 18, 2024

Terms of use and conditions of sale

Overview

Thank you for visiting PetLab Co. and for viewing these terms of use and conditions of sale. We use these terms of use and conditions of sale to tell you about the rights and obligations both you and PetLab Co. have when you visit and use the website www.petlabco.co.uk and purchase PetLab Co. products.

IMPORTANT - PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF USE AND CONDITIONS OF SALE BEFORE ACCESSING, USING, OR PLACING AN ORDER OVER WWW.PETLABCO.CO.UK THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES (see sections 12 and 13). PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

The website www.petlabco.co.uk (“Website”) is operated by PetLab Group PetLab Co. LTD, a company registered in England with company number 12763330 and registered office at 31-33 Prescot Street, London, E1 8BB (“PetLab Co.”). All references to “we”, “us”, “our”, or this “Website” means PetLab Co. and this website business. PetLab Co. offers this Website, including all information, tools, products, and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.

THIS IS A BINDING AGREEMENT BETWEEN YOU AND PETLAB CO. THESE TERMS OF USE AND CONDITIONS OF SALE (“TERMS”) TOGETHER WITH OUR PRIVACY POLICY AND SHIPPING & RETURNS POLICY FORM A LEGALLY BINDING AGREEMENT (“AGREEMENT”) BETWEEN YOU AND PETLAB CO. THIS AGREEMENT GOVERNS YOUR ACCESS TO AND USE OF THE WEBSITE AND THE PRODUCTS AND SERVICES PROVIDED BY PETLAB CO., ANY ORDER YOU PLACE THROUGH THE WEBSITE, BY TELEPHONE, OR OTHER ACCEPTED METHOD OF PURCHASE AND, AS APPLICABLE, YOUR USE OR ATTEMPTED USE OF THE PRODUCTS OR SERVICES OFFERED ON OR AVAILABLE THROUGH THE WEBSITE. By visiting this website and/ or purchasing something from us, you agree to be bound by these Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

You can review the most current version of the Terms at any time on this page (https://www.petlabco.co.uk/pages/terms-conditions). We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes binding acceptance of those changes.

Our store is hosted on Shopify Inc., which provides an online e-commerce platform that allows us to sell our products and services to you. In order to make payment, you will need to provide your payment card details to Shopify Inc, which hosts our online store. We do not hold any payment card information. Please see Shopify’s website policies, including its privacy statement https://www.shopify.com/legal/privacy, for further information.

Table of contents:

Section 1 - Website Use

By using the Website and agreeing to these Terms, you represent that you are at least 18. If you use the Website, you are affirming that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.

Section 2 - General Conditions and Website User Conduct Restrictions

All aspects of our Website are protected by international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.

You agree not to use or attempt to use the Website or any products or services in any unlawful manner. You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website, including, but not limited to: (1) hacking and other digital or physical attacks on the Website; (2) publishing vulgar, obscene, or defamatory material; or (3) any other unlawful act, and in such circumstances we reserve the right to refuse access to the Website, terminate accounts or edit content which breaches applicable law or these terms and conditions.

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and all activities that occur under your account or password are your responsibility. Please contact us immediately if you believe that your password is being used in an unauthorized manner by a third party.

Section 3 - Personal Information

We respect your privacy and the use and protection of your personal information. Your submission of personal information through the Website and online store is governed by our Privacy Policy. To view our Privacy Policy, please visit https://www.petlabco.co.uk/pages/privacy-statement. We reserve the right to modify our Privacy Policy from time to time. Our Privacy Policy is incorporated into this Agreement by reference.

You should also read our Cookie Policy to understand how we use cookies within the Website.

Section 4 - Accuracy, Completeness, and Timeliness of Information

While we endeavour to provide accurate and current information on our Website, there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

The material on the Website is provided as general information only. This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.

Section 5 - Modifications to the Website and Prices

We reserve the right at any time to modify or discontinue access to the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, suspension, or discontinuance of access to the Website.

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Shipping & Returns Policy or your statutory rights in your country of residence.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. Any offer for any product or service made on this Website is void where prohibited.

We reserve the right to discontinue or change - at any time, without prior notice and without incurring any liability to you - product formulations, as well as product specifications, the content, and messaging related to any product on the Website. We take reasonable precautions to keep the Website accurate and current. However, we do not guarantee that product descriptions are accurate, complete, reliable, current or error-free, or that the product packaging, specification, and formulation of the product you received will correspond to the information on the Website. Please see our Shipping & Returns Policy for further information.

Section 6 - Order Placement and Acceptance

Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these terms and conditions. No order is accepted from you until our website displays an order confirmation message. This message is displayed after you have completed your purchase and a receipt is sent by email as confirmation of your order. We may require additional information regarding your order if any required information is missing or inaccurate, and we may cancel or limit an order any time after it has been placed (this shall not affect your statutory rights).

Once we confirm your order and a verified form of payment has been received, we will promptly place your order in line for shipment or delivery. All items are subject to availability. We will notify you if any item is not available, the expected availability date, and may offer you an alternative product. If the availability of any product is delayed and you do not wish to substitute the product, upon your request, we will cancel your order. Your credit card will be fully refunded for that specific order if previously charged.

We do not accept orders from dealers, wholesalers, or customers who are resellers. For any questions from dealers, wholesalers, or resellers, we ask that they direct their inquiries to help@petlabco.co.uk and please review our Reseller Policy in Section 6.1 below.

6.1 Reseller Policy

PetLab Co. strives to ensure that our customers can enjoy our products without fear of mishandling or spoliation. Our supplemental soft chews, powders, sticks, treats, tinctures, liquids, etc. are intended and designed for sale only through PetLab Co.’s website and our authorized third-party distributors and sellers (“Authorized Partners”). This policy helps ensure our customers receive authentic products and quality service, and thereby protects PetLab Co.’s reputation in the marketplace.

We strictly prohibit the distribution or sale of PetLab Co.’s products by unauthorized resellers. Unauthorized resale, even of seemingly genuine products, harms customers and PetLab Co. This policy is intended to inform consumers and resellers, and explains the steps we take to deter unauthorized resellers before resorting to legal action.

Why are Authorized Partners important?:

Authorized Partners are businesses we trust. They are authorized by contracts with us to help make our products available in the marketplace. Authorized Partners must meet specific storage, safety, and hygiene requirements. We use site visits, customer feedback and other measures to ensure those requirements are met.

When sold by an Authorized Partner, PetLab Co.’s products stay within our chain of distribution. Maintaining our chain of distribution helps us ensure product authenticity, ingredient integrity and hygiene and safety standards. For these reasons, PetLab Co. can only offer customer support for purchases from PetLab Co.’s website and Authorized Partners.

Today, the only Authorized Partner of PetLab Co. is chewy.com, and we only sell our products directly on our websites and through Amazon. PetLab Co. is the only authorized seller on Amazon.

What’s the problem with unauthorized resellers?:

An “unauthorized reseller” is anyone selling products labeled as PetLab Co.’s products outside our website or our Authorized Partner channels. PetLab Co. has no way to ensure unauthorized resellers will not, among other things:

relabel and/or reseal other products as PetLab Co.’s products and/or in PetLab Co. packaging,
adulterate or dilute genuine PetLab Co. products,
resell genuine PetLab Co. products that have been improperly stored or handled (such as by exposure to extended periods of freezing or high temperatures or UV light),
resell genuine PetLab Co. products months or years after the date when an Authorized Reseller would no longer be permitted to sell them for quality, freshness or other reasons.

In many cases, unauthorized resellers do not know whether the products they resell fall into the foregoing categories.

Unauthorized resellers harm our mission and brand by compromising our ability to ensure that products with the PetLab Co. name have been manufactured, shipped, stored and sold in accordance with our stringent integrity requirements. Our marketplace monitoring shows that sales of unauthorized products routinely generate disproportionate customer support inquiries and poorer customer feedback. This damages our brand’s reputation for quality, integrity and satisfaction.

How we combat unauthorized resellers:

Unauthorized resellers do not have our consent to sell merchandise labeled as PetLab Co. products. This includes anyone who obtains genuine PetLab Co. products, even if purchased at clearance, and later resell them on marketplaces like Walmart, eBay or Amazon.

PetLab Co.’s products may not be sold by unauthorized resellers under any circumstances. Any sale or suspected sale of PetLab Co.’s products by an unauthorized reseller will be reported to us and our marketplace-integrity partners.

All orders of items or products must be for your personal use only. By purchasing products, you hereby agree not to resell or distribute such products for any commercial purposes. All orders are subject to our acceptance or rejection based on product availability, noncompliance with this policy or any other reason as determined in our sole discretion. For instance, if we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place. We also reserve the right, in our sole discretion, to take steps to verify your identity to process your order. We will either not charge you or refund the charges for orders that we cancel or do not process.

Because many resellers are not aware of how their activities harm us and our customers, we strive to avoid adversarial language in our initial communications with them. Unauthorized resellers are generally first contacted by one of our marketplace-integrity partners and given the opportunity to immediately cease all sales activity.

However, we reserve the right to take more formal action, whenever necessary to defend the integrity of our products and our customers’ satisfaction. This may include the legal action against unauthorized resellers, as well as formal notifications to third parties who enable the unauthorized reseller, like marketplaces (which generally prohibit inaccurate or misleading information in product pages) and often have policies for imposing financial penalties against and suspension or loss of marketplace access.

To notify us of a suspected unauthorized sale of PetLab Co.’s products, please contact legal@thepetlabco.com

Section 6.2 Promotional Codes & Coupons

All promotional codes and coupons have no cash value and cannot be combined with any other coupons, discounts, offers or promotions. The promotional codes and coupons can only be used once per household or address. The code must be entered at checkout and PetLab Co. reserves the right to modify or cancel the coupons at any time. The offer is valid on in-stock items only and is not valid on previous purchases.

Section 7 - Subscription and Cancellation

When visiting the Website, you may have the option of purchasing a product or group of products one time or through our Subscription plan where the payment card you provide at the time of enrollment is automatically charged on subsequent dates chosen by you to replenish your supply until you cancel. In our Subscription plan, you have the ability to control whether you automatically replenish your supply of certain products weekly, biweekly, every three weeks; monthly, or every two, three, four or six months, with the payment card you provided at the time of enrollment billed accordingly before shipment of the product on the date for replenishment selected by you until you cancel.

IF YOU ARE ENROLLED IN THE SUBSCRIPTION PLAN AT THE TIME OF YOUR INITIAL PURCHASE AND YOU HAVE PROVIDED US WITH A VALID CREDIT CARD NUMBER OR AN ALTERNATE PAYMENT METHOD, EACH PAYMENT WILL BE AUTOMATICALLY PROCESSED AT THE TIME OF EACH SHIPMENT OR INSTALLMENT AND WILL BE BILLED TO THE PAYMENT METHOD YOU PROVIDED TO US AT THE TIME OF YOUR ENROLLMENT IN THE SUBSCRIPTION PLAN. IF YOU WISH TO CANCEL YOUR PARTICIPATION IN THE SUBSCRIPTION PLAN, YOU MAY DO SO AT ANY TIME BY EMAILING HELP@PETLABCO.CO.UK.

If you enroll in a Subscription plan using a credit card and your credit card fails to process for a subsequent shipment, you agree that we may continue attempting to process your payment as well as contact you on any phone number (including a cell phone number) or e-mail address provided by you for alternate payment information. If you fail to pay for any product or service received, your account may be sent for collection. In the event we start collection processes of any type, you will be liable for all collection costs, including legal fees and expenses.

Section 8 - Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our Website and online store. You agree to promptly update your account and other information, including your email address and credit and other payment card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse deliveries to you and to cancel your account where payments have been withheld. You agree to compensate us in full for all reasonable costs and expenses (including legal costs) in obtaining payments that have not been made in accordance with these terms and conditions.

Section 9 - Shipping

Unless otherwise stated on the Website at the time of purchase, we reserve the right to add applicable shipping and handling fees to your order, but these will be made clear prior to order. Please be aware of the additional postal charges that may apply to your order at checkout based on what you order, the quantity you order, and your delivery address, including country.

We will use commercially reasonable efforts to fulfill your order within a reasonable time after receipt of your properly completed and verified order and payment. Although we may provide delivery or shipment timeframes or dates, such dates are good-faith estimates and are subject to change. You further understand that product or service availability may be limited and particular products or services may not be available for immediate delivery. If your order will be delayed, we will contact you at the e-mail or street address you provided when placing your order. If we are unable to contact you or you would like to cancel your order, we will cancel the order and refund the full amount charged.

We typically use local postal services to deliver our products, and proof of delivery is not obtained. Once the product has been properly dispatched and is under the control of the local postal services, you agree that you cannot hold us responsible for delays relating to delivery of products.

You must report all lost or undelivered boxes online within 7 days of the expected last day of delivery, as shown in your confirmation email. We reserve the right to reject orders where the stated delivery address is outside of the EU.

Section 10 - Shipping & Returns Policy

Your legal rights:

For any of our products you’ve bought online, you have a legal right to change your mind within 14 days and receive a refund, unless our products were sealed for health protection or hygiene purposes, and you have unsealed them. Due to the nature of our products, we therefore cannot accept any returns where the product has been opened.

When you’re sending products back because you’ve changed your mind, you will be responsible for shipping costs and ensuring the products are returned to us undamaged.

We will process the refund due to you as soon as possible and, in any case:

a) 14 days from the day you: i) return any products delivered to you; or ii) provide evidence that you have returned them; or

b) if there were no goods supplied, 14 days from the day on which we were informed about your decision to cancel the contract.

Any additional guarantees:

In addition to any statutory rights you may have in your country of residence, certain products that you purchase may be sold with a 30-day return policy satisfaction guarantee. Such products will clearly be advertised as such on the Website, and the money back guarantee will only apply to those products and not to any other products. To return a product that is sold with a money back guarantee, please review and comply with our Shipping & Returns Policy.

All other items may only be returned in limited circumstances and in accordance with the Shipping & Returns Policy. If you are uncertain about your right to return the product, you may contact a customer care professional at help@petlabco.co.uk.

Defective products:

If any of our products are inherently defective, then subject to us agreeing that the relevant product is defective, we will provide you with a replacement, or if the same product is unavailable, then if possible, a suitable alternative or, at our discretion, a refund. In such circumstances, we will bear the delivery costs incurred by you in returning the defective or damaged product to us as long as you provide us with documentary evidence supporting those delivery costs prior to sending the product and provided we agree that the product is defective.

Section 11 - No Medical Diagnosis Or Treatment

PetLab Co. is committed to improving the lifestyle of your pet. You understand, however, that our products and the statements on the Website have not been evaluated by health regulatory agencies or medical professionals, and our products and the information on the Website are not intended to diagnose, treat, cure or prevent any health problems, illnesses, or diseases. The information on the Website or provided to you in emails or other communications is designed for informational purposes only and is not intended to be a substitute for informed medical advice or care. You agree that you will cease immediately from using our products on your pet if they experience any ill effects or unintended side effects of any product.

Please consult your veterinarian regarding any change in treatment or supplementation.

PetLab Co. does not warrant or represent that all information about our products is error-free. All product specifications, performance data, and other information on the Website is for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Products will conform to such specifications or performance data. PetLab Co. does not warrant or represent that our products will provide your pet with any particular benefits, or that your results will match those of others who use our products. Individual results may vary. The representations and product disclaimers described above are inapplicable where prohibited by law.

Section 12 - Disclaimers Of Warranties

EXCEPT WHERE OTHERWISE PROHIBITED BY LAW, THE WEBSITE AND THE MATERIALS AND PRODUCTS CONTAINED AND OFFERED ON THE WEBSITE ARE PROVIDED ON AN "AS IS" AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, PETLAB CO. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE WEBSITE AND PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee, represent or warrant that your use of our Website will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Website will be accurate or reliable.

You expressly agree that your use of, or inability to use, the Website is at your sole risk.

Section 13 - Limitation Of Liabilities

We only supply our products for domestic or private use and in accordance with their accompanying instructions for proper use. You agree not to use our products for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in this clause or otherwise in these terms and conditions shall exclude or in any way limit our liability for fraud or fraudulent misrepresentation; death or personal injury caused by our negligence; breach of any mandatory statutory provisions that apply; or any other liability to the extent the same may not be excluded or limited as a matter of law. We are not responsible for any loss or damage that is not foreseeable.

We will not be liable to you for any lack of or delay in performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability, or failure arises from any cause reasonably beyond our control, including without limitation strikes, lock-outs or other industrial action by third parties, changes in legislation including import tariffs/duties and border controls, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood earthquake, subsidence, epidemic, or other natural disaster, or failure of telecommunications networks, or impossibility of the use of shipping, aircraft or other means of transport.

If, notwithstanding the exclusions of liability above, PetLab Co. is found liable under any theory, PetLab Co.’s maximum liability will be limited to the lesser of (i) 100.00 GBP (or the EURO equivalent), or (ii) the total amount of money you paid to PetLab Co. in the one (1) month period immediately preceding the incident on which your alleged claim is based. This limitation of liability shall apply to all claims, to the extent permitted by law.

Section 14 - Dispute Resolution and Governing Law

1. Required Pre-Dispute Procedures

We acknowledge and agree that before initiating any claim against the other, we agree to first contact the other with a written description of the dispute, which shall include all relevant documents and information, and the proposed resolution. You may send the written description of any dispute you have with us by e-mail to help@petlabco.co.uk. PetLab Co. will contact you by letter at the billing address you provided to us or at the email address you provided to us. You agree to negotiate with PetLab Co. or its designated representative in good faith about your problem or dispute. If, for some reason, the dispute is not resolved within 60 days after receipt of the written dispute, then the parties may issue proceedings. Notwithstanding the foregoing, we will have the right to seek injunctive or other equitable relief in any jurisdiction to enforce these Terms or prevent an infringement of a third party’s rights or our intellectual property rights, as stated in subsection 18 below. You hereby expressly consent to, and forever waive any challenge to, the exclusive personal jurisdiction and venue of said courts in such actions.

2. Governing Law

Your use of this website is governed by these terms and conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the exclusive jurisdiction of the courts of England and Wales.

Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).

Section 15 - Optional Third-Party Tools and Links

Our Website may include materials from third-parties or links to third-party websites. We are not liable for any third-party materials or websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 16 - Testimonials, Reviews, and other Submissions

PetLab Co. is pleased to hear from customers and welcomes your comments regarding our products and services. Testimonials represent the unique experience of the customers submitting the testimonial and do not necessarily reflect the experience that you may have using our products. Your results will vary. You may post reviews and comments, submit suggestions and questions, as long as the content is not threatening, defamatory, obscene, illegal, invasive of privacy, infringing of intellectual property or privacy rights, and does not contain spam. You must use your true email address and not impersonate any other person or act misleadingly.

PetLab Co. may use testimonials and/or product reviews in whole or in part in any media together with the name, city and country provided by you when submitting the comments. PetLab Co. reserves the right to correct grammatical and typing errors, to shorten testimonials prior to publication or use, and to review all testimonials prior to publication or use.

You alone are responsible for any communication, message, and/or other content that you share with PetLab Co. You agree that your comments will not violate any right of any third-party. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 17 - Electronic Communications

You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.

Section 18 - Infringement Notice

You may contact us at legal@thepetlabco.com if you believe that material on our Website infringes your or a third party’s intellectual property rights and we will investigate those complaints.

In notifying us of alleged infringement, you must include the following information: (i) description of the work that is the subject of claimed infringement; (ii) description of the infringing material and information sufficient to permit us to locate the alleged material; (iii) contact information for you, including your address, telephone number and/or e-mail address; (iv) a statement by you that you have a good faith belief that the material in the manner complained of is not authorized by the rights owner, or its agent, or by the operation of any law; (v) a statement by you, that the information in the notification is accurate and that you have the authority to enforce the rights that are claimed to be infringed; and (vi) a physical or electronic signature of the rights owner or a person authorized to act on the rights owner’s behalf. Failure to include all of the above-listed information may result in the delay of the processing of your complaint.

Section 19 - Severability

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 - Termination

In the event that we terminate this Agreement for your material breach, sections 11 through 14, 16 through 17, 19, and 21 of this Agreement, as well as any representations, warranties, and other obligations made or undertaken by you, shall survive the termination of this Agreement and/or your account or relationship with PetLab Co.

Section 21 - Assignment

You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these terms and conditions. These terms and conditions are personal to you and you may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these Terms without our written agreement.

Section 22 - No Waiver

If we delay exercising or fail to exercise or enforce any right available to us under these terms and conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms.

Section 23 - Third Party Rights

Nothing in these terms and conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999 (if you are in England and Wales) or any other equivalent legislation in your country of residence.

Section 24 - Entire Agreement

These Terms, the Agreement, and any policies or operating rules posted by us on the Website or in respect to the Website constitutes the entire agreement and understanding between you and PetLab Co. and supersedes and replaces any prior or contemporaneous agreements. Any ambiguities in the interpretation of these Terms or the Agreement shall not be construed against the drafting party.

Section 25 - Contact Information

Questions about the Terms should be sent to us at help@petlabco.co.uk.