Under normal circumstances, orders are processed within 24 to 72 hours. Once an order is placed, it cannot be cancelled.
We are confident that our Joint Care Chews can help your dog feel more active and comfortable. That’s why we offer the Move Free Guarantee: If you don’t see a visible difference in your dog’s flexibility and activity levels after 60 days of receiving the chews, call us and we’ll give you your money back.
This guarantee is personal to us. Our founder had to make the heartbreaking decision to say goodbye to his dog, Krystal, after 17 years. In her later life, Krystal faced joint issues, and her experience inspired us to create a supplement that helps other dogs stay active and happy for as long as possible. We stand by our Joint Care Chews because we believe no dog should live without strong-feeling, happy joints. That’s why we offer the Move Free Guarantee: try it, see the difference, or get your money back.
Try for 60 days – Give our Joint Care Chews a try, following the feeding directions provided. Dogs can show improvement in as little as 4 weeks, but for the full benefits, we recommend using the chews for a minimum period of 60-90 days.
See the difference – If you don’t see a visible difference in your dog’s flexibility and activity levels, we’ll be happy to refund your purchase.
Talk to us – Before we can process a refund, you’ll need to contact us within one week after the expiration of the 60 day period. Call our Customer Care Team on +44 808 189 1674, and we’ll ensure you’re using the product correctly or suggest alternatives if necessary.
Refund process – If you’ve been consistent with the chews and haven’t seen any benefits, after reaching out to us we will ask you to please follow our returns procedure. If you ordered several units of the same product, you’ll need to return any unused and sealed products to us, and we’ll refund you in full.
The Move Free Guarantee applies only to purchases made through our website and does not extend to Amazon and TikTok.
Customers must use the product daily for at least 60 days and follow recommended feeding directions.
Refunds are subject to discretion if we detect abuse of the policy. We reserve the right to end the Move Free Guarantee or change the conditions at any time.?
To qualify for a refund and if you are still in possession of any unused and sealed products, please return them to us in line with our returns procedure, as this can help us understand why the product didn’t meet your expectations.
If you have indicated that your order is a gift for someone, we will endeavour to get it delivered to you ASAP as we process them in our systems within 24 hours of receiving the order from you!
However, we have found that some delivery times can take slightly longer than expected! If your package is arriving late, please be patient! It will be worth the wait.
We pride ourselves on ensuring our products are made and packaged with the utmost care, but we understand that sometimes returns are necessary.
At Petlab Co., we offer a 30-day return policy to our customers. If more than 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be sealed, unopened, and returned within the 30-day window indicated above.
All returns shall be handled in accordance with PetLab Co.'s RMA Procedures. For each return requested during the thirty (30) day return period, you must request an RMA Number.
Any unauthorized return received by PetLab Co. will be returned at your sole expense, and no refund will be processed. If an RMA number is issued by us, and we fail to receive your return within thirty (30) days of issuance of the RMA number, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.
You may cancel an RMA prior to your shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return, and you shall receive a refund in the form of credit to your credit card or debit card used for the said transaction within thirty (30) days from completion of the return process.
If you need to initiate a return, please do so here: https://www.petlabco.co.uk/contact-us